Tactacam Reveal 5k Metadata

I am using Tacacam Reveal cell cameras. The two models I am using are the Reveal SK and the Reveal Pro 3.0. The photos from the SK work perfectly in AddaxAI to retrieve all metadata correctly, however for the newer Reveal Pro 3.0 version of the camera the metadata isn’t being analyzed correctly to pull the dates and times from the downloaded photos/files.

“No capture dates found.

AddaxAI will still detect and classify these files, but with no date they are left out of time-based stats, charts, and trap-night effort.

Technical details:

Checking EXIF metadata in 10 images (first 5 and last 5 sorted by filename) out of 312 total…

Plus 100 randomly sampled file(s) across the folder.

Images: Trying DateTimeOriginal → DateTimeDigitized → DateTime

✗ No datetime metadata found in any images or videos

File modification times span 2026-10-12 22:23 to 2026-10-12 22:24”

Can someone advise a fix for this?